It’s important that any claim - or incident that could result in a claim - is reported to us as soon as possible. This includes if you, or one of your employees, becomes aware of a legal claim being made against you, or discovers a problem that could result in a legal claim (regardless of whether anyone outside your organisation knows about it). It also includes where you, or one of your employees, have received a written or verbal complaint. Even if you’re unsure, it’s better to let us know!
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